How can we help?
Browse the help articles, or ask the assistant in the corner. It answers from these articles only, says when it isn't sure, and passes you to a person when you need one.
Chat with the assistant bottom right
Getting help
- Support hours and how to reach us
- Response times by priority
- Onsite visits
Accounts and security
- Resetting your password
- Setting up multi-factor authentication
- Reporting phishing or a security incident
Devices and access
- Connecting to the VPN
- Email on your phone
- Ordering laptops and equipment
- Backups and restoring files
People
- Adding a new employee
- When an employee leaves
Plans and billing
- Managed IT plans and pricing
- Billing and invoices
- Changing plans or cancelling
Things to try
- "How much is the Business plan?" then "does it include backups?"
- "Do you support Mac computers?" (not in the articles, so it should say it isn't sure)
- "I'd like to talk to a person"